Manager: Client Engagement Job Vacancy at Capitec Bank

Date: 18 Feb 2026

Location: Stellenbosch, ZA

Company: Capitec Bank

Overview of the Client Engagement Manager Role

The role of the Client Engagement Manager at Capitec Bank focuses on
enhancing client engagement and delivering business value. This position is pivotal
in executing client engagement strategies, managing marketing campaigns, and
leveraging insights to optimize engagement methods. By understanding client needs
and preferences, the manager plays a crucial role in strengthening client relationships
and driving business growth.

Key Responsibilities

• Executing the Client Engagement strategy to deepen client relationships.
• Managing and implementing effective client engagement campaigns tailored to the client journey.
• Providing insights to improve existing engagement strategies and frameworks.

Minimum Experience Requirements

To qualify for this position, candidates should possess the following minimum
experience:

• Fundamentals of brand marketing.
• Skills in data analysis, client profiling, and segmentation.
• Understanding of CRM systems and related technologies.
• Knowledge of digital marketing and e-commerce.
• Expertise in strategic marketing management.
• Experience in campaign management.
• General business acumen.
• Familiarity with people management principles.
• Proficient in internal and external communication practices.
• Capability in stakeholder management.

Ideal Experience

While the above experience is essential, ideal candidates will also have:

• A minimum of 5 years of marketing experience in a client-focused organization.
• Demonstrable success in executing CRM strategies and managing data-driven insights.
• Prior experience in managing a team effectively.

Qualifications

Knowledge Requirements

Minimum knowledge expectations include:

• Proficiency in brand marketing principles.
• Data analysis and client segmentation techniques.
• Familiarity with CRM systems and technologies.
• Insights into digital marketing and electronic commerce.
• Capability in strategic marketing management.
• Understanding of campaign management.
• General business knowledge.
• Principles of people management.
• Internal and external communication strategies.
• Stakeholder relationship management.

Additionally, knowledge of the Capitec environment and its product offerings is preferred.

Desirable Skills

• Strong problem-solving abilities.
• Decision-making proficiency.
• Excellent communication and interpersonal skills.
• Management and leadership capabilities.
• Proficiency in computer literacy, including MS Word, Excel, and Outlook.

Conditions of Employment

• All candidates must maintain a clear criminal and credit record.

How to Apply

If you meet the qualifications and are excited about the opportunity to become the
Client Engagement Manager at Capitec Bank, please click on the link to apply now.