Johannesburg Social Housing Company SOC Limited (JOSHCO)
Administrator: Online Queries
About JOSHCO
Johannesburg Social Housing Company (JOSHCO) creates quality rental housing for diverse income groups, with a focus on affordable solutions for lower-income households. Established in 2004, we support Johannesburg’s urban development goals through sustainable community-focused housing.
Position Details
Employment Type: Contract
Required Education: Matric Certificate (Higher National Certificate advantageous)
Experience: 1+ years in social media query management
Location: Johannesburg, Gauteng
Key Responsibilities
- Monitor and manage queries across all company digital platforms
- Coordinate internal responses and verify information accuracy
- Maintain records of customer interactions and query resolutions
- Develop FAQ resources and scam alert systems
- Provide professional, empathetic customer communication
- Escalate complex issues to relevant departments
- Track response timelines and service metrics
Requirements
- Grade 12 certification (Matric)
- Certificate/Diploma in Marketing (preferred)
- Proven experience in online customer service
- Strong digital communication skills
- Attention to detail and problem-solving ability
Application Process
Qualified candidates should apply through the Johannesburg Social Housing Company’s official application portal.
Important: No payments are required for any part of the recruitment process. Report suspicious requests to JOSHCO authorities.
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