Assistant Manager- Workforce Management (AM-WFM) Jobs

Assistant Manager – Workforce Management (AM-WFM)

Company Overview

IGT delivers gaming experiences across multiple platforms including Gaming Machines, Lotteries, and Interactive Gaming. We combine innovative technology, operational excellence, and market insights to shape the future of gaming entertainment.

Position Details

• Employment Type: Full Time
• Education Requirement: Bachelor’s Degree
• Experience Needed: 7+ years in workforce management
• Location: Cape Town, Western Cape
• Department: Information Technology

Core Responsibilities

• Lead workforce management team operations
• Design and optimize staff schedules across multiple projects
• Monitor real-time adherence to schedules and service levels
• Coordinate with external partners on service level agreements
• Manage schedule change requests and system updates
• Produce daily performance reports for leadership
• Implement contingency plans for system disruptions
• Facilitate communication between operations and WFM teams

Candidate Profile

• 7+ years WFM experience in international BPO environment
• Proven team leadership capabilities
• Expertise with workforce management systems (Aspect/IEX)
• Advanced analytical skills with Excel proficiency
• Strong communication skills across all organizational levels
• Adaptability in fast-paced, multicultural environments
• Background in quantitative fields preferred (Statistics, Mathematics, CS)
• Fluency in English required

Application Process

Qualified candidates are invited to submit applications through the company’s LinkedIn recruitment portal.

Note: IGT maintains a zero-fee policy for recruitment processes. Candidates will never be asked for payment during any hiring phase.