EXL South Africa
EXL partners with leading businesses in data-driven industries including insurance, banking, healthcare, retail, and logistics. We deliver strategic value through analytics, technology solutions, and operational excellence.
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Position Details
- Employment Type: Full Time
- Education Requirement: Bachelor’s Degree (Technical preferred)
- Experience Needed: 8-12 years in IT service delivery
- Location: South Africa (24/7 operational environment)
- Sector: Information Technology
Core Responsibilities
- Manage IT service delivery for large client accounts (800+ seats)
- Conduct service reviews and maintain SLA compliance
- Drive service improvement initiatives and cost optimization
- Ensure compliance with security protocols and audit requirements
- Coordinate between client teams and internal technical staff
- Maintain incident documentation for operational continuity
Requirements
- Bachelor’s in Engineering/Technology or related field
- ITIL/ITSM certification required (PMP preferred)
- Proven experience managing complex IT infrastructures
- Strong client relationship management skills
Application Process
Qualified candidates are invited to submit applications through the official EXL career portal.
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