Associate Customer Engineer – Durban Jobs

Associate Customer Engineer – Durban

Employer: Road Accident Fund (RAF)
Location: Durban, KwaZulu-Natal
Employment Type: Full Time
Experience: 2+ years
Field: Customer Service & Information Technology

About Us:

The Road Accident Fund is a statutory insurer providing compulsory cover to all South African motorists for injuries/damages from road accidents. (Excludes property damage coverage)

Key Responsibilities:

IT Service Delivery:

• Resolve IT incidents and service requests
• Set up user workstations and configure equipment
• Implement preventive maintenance strategies
• Ensure OHS compliance during installations

Technical Support:

• Manage hardware/software configurations
• Troubleshoot system issues and perform upgrades
• Repair maintainable hardware components

Device Management:

• Maintain multifunctional devices/scanners
• Manage regional consumable replacements
• Provide first-line network/telephone support

Additional Duties:

• Conduct bi-annual asset audits
• Provide AV support and incident reporting
• Contribute to IT operations reporting

Requirements:

• National Diploma in IT or equivalent
• 2 years’ system support experience
• Microsoft 365/AWS certifications (advantageous)

Application Process:

Qualified candidates are invited to submit applications through the RAF careers portal.

Note: The RAF does not charge any fees during the recruitment process.