Cell C is Hiring: Core Support Specialist – Drive the Future of Telecom

At Cell C, we are more than just a telecommunications provider; we are a customer-centric company driven by a passion for delivering exceptional service and experiences to our clients. As part of our commitment to excellence, we are seeking a skilled and experienced professional to join our team as a Core Support Specialist. This position is an opportunity to contribute to the growth of a forward-thinking organization and work alongside a group of dedicated individuals who are part of the #Unstoppables team.

Role Overview:

The Core Support Specialist will be responsible for managing and coordinating high-level support for Cell C’s Core Network equipment. This role requires providing second-line support and performing regular maintenance tasks to ensure optimal performance and maximum availability of the Core network. With your expertise in system management, you will play a key role in troubleshooting network issues and maintaining a seamless network experience for our customers.

Key Responsibilities:

• Support & Maintenance: Provide second-line support for Cell C’s core network equipment, utilizing expert knowledge to ensure maximum availability and stability.
• Protocols & Architecture Expertise: Use your deep understanding of network protocols such as SS7, TCP/IP, SIP, Diameter, GTP C/U, IMS, and more to handle network and signaling tasks.
• System Engineering: Provide technical assistance to integrate Radio Access Networks (RAN) and Business Support Systems (BSS).
• Performance Monitoring & Fault Management: Conduct on-demand analysis of core network issues, including performance degradation and customer complaints, and resolve them within the designated time frames.
• Configuration & Preventive Maintenance: Oversee the execution of software updates, manage hardware and software maintenance, and ensure data integrity of network systems and configurations.
• Fault Resolution & Escalation: Organize network backups, troubleshoot network faults, and escalate unresolved issues to the next level of technical support in a timely manner.
• Reporting & Documentation: Compile and maintain accurate weekly, monthly, and quarterly reports on core network performance, ensuring documentation integrity.

Required Skills & Experience:

• Educational Qualification: A University Degree in Engineering or a B-Tech Degree in a related field, along with extensive industry experience.
• Experience: At least 3 years of experience in Core Network support, specifically with knowledge of supplier equipment and a strong understanding of the configuration, operation, and maintenance of core network systems.
• Technical Expertise: Proficiency in network protocols, mobile network interfaces, and understanding of IMS systems like WiFi Calling and VoLTE, as well as cloud technologies and NFV infrastructure.
• Operational Excellence: A proven track record in managing core network maintenance, troubleshooting network issues, and ensuring performance targets are met.

Why Join Cell C?

• Dynamic Work Environment: Be a part of a forward-thinking telecommunications company that values collaboration, innovation, and customer-centric service.
• Career Growth: Cell C offers opportunities for professional development and growth within the organization, encouraging employees to continuously enhance their skills.
• Inclusive Workplace: As an equal opportunities employer, Cell C fosters a diverse and inclusive work environment, treating all employees with respect and fairness, regardless of race, gender, age, or other protected characteristics.

Application Process:

If you’re a results-oriented professional with the expertise and passion for making a difference in the telecommunications industry, we invite you to apply for the Core Support Specialist role. Join Cell C’s talented team of #Unstoppables and help us shape the future of mobile connectivity and customer experiences.

Cell C is committed to providing equal employment opportunities and cultivating an inclusive work environment. We encourage all qualified individuals to apply, and we look forward to hearing from you.