Civic Services Clerk (Ref No: HRMC 7/25/4) Job Opportunity at The Department of Home Affairs

(Re-advertised – previous applicants are encouraged to reapply.)
Salary: R255,450 – R300,912 per annum (Level 6)
Location: Mpumalanga – Medium Office, Mkobola

Requirements:

• A qualification in public management, administration, business management, operations management, or a related field at NQF Level 6 (SAQA-recognized).
• Prior cadetship or internship within the Department of Home Affairs will be advantageous.
• Strong knowledge of civic services regulations, public service frameworks, and fraud prevention.
• Understanding of Batho Pele principles.
• Willingness to work extended hours when required.

Key Skills & Competencies:

• Strong client service and customer focus.
• Excellent interpersonal skills and professionalism.
• Problem-solving and conflict management.
• Effective verbal and written communication.
• Computer literacy and administrative efficiency.
• Ethical conduct, honesty, and integrity.

Responsibilities:

• Process civic service applications for births, marriages, deaths, citizenship, passports, and travel documents.
• Ensure the security and accuracy of enabling documents.
• Provide administrative support in the office.
• Handle public inquiries and conduct online verifications.
• Support the department’s digital transformation initiatives.
• Implement governance procedures and compliance processes.
• Maintain efficient resource management within the office.
• Deliver prompt and professional customer service.

Inquiries:

• Mpumalanga: Ms. N Dlangisa – (013) 752 2504