Customer Relations Officer Jobs

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  • Full Time
  • Polokwane, South Africa

Gateway Airports Authority Limited (GAAL)

Customer Relations Officer Opportunity

Company Overview

Gateway Airports Authority Limited (GAAL) is a provincial government entity under the Limpopo Department of Transport Safety and Security Liaison. Established in 1995, we prioritize efficient airport operations and public service.

Position Details

Employment Type: Full Time
Location: Polokwane, Limpopo

Required Qualifications

NQF Level 6 Certification in:

  • Customer Relations/Service
  • Frontline Operations
  • Business/Tourism/Marketing
  • Equivalent fields

1 year customer service experience required (Data experience preferred)

Key Competencies

  • Strong communication & interpersonal skills
  • Effective problem-solving abilities
  • Time management proficiency
  • Client-focused approach
  • Experience with PI Systems/Media platforms

Primary Responsibilities

  • Manage customer inquiries and complaints
  • Analyze service issues for improvement opportunities
  • Route complex queries to appropriate departments
  • Maintain detailed interaction records
  • Recommend relevant services to clients
  • Ensure resolution through follow-up actions

Application Process

Qualified candidates should submit applications through GAAL’s official career portal.
Application submission details available on GAAL company website.

CV Preparation Note: We recommend creating/updating your curriculum vitae before applying.

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