Western Cape Government
Customer Relations Officer: Walk-in-Centre (Vangate) – 5 Positions Available
Reference: WCMD 34/2025
Key Information
- Employment Type: Full Time
- Education: National Certificate or Bachelor’s Degree
- Experience: 1+ year in administrative support
- Location: Western Cape
- Department: Customer Service & Public Administration
About the Role
Join the Western Cape Mobility Department to provide essential administrative support for operating license applications and deliver quality face-to-face client services.
Requirements
- 3-year National Diploma/Bachelor’s degree or equivalent
- 1 year experience in licensing administration or related field
- Understanding of public transport regulations including National Land Transport Amendment Act 23 of 2023
Key Responsibilities
- Manage client inquiries and service delivery
- Handle payment processing and documentation
- Maintain customer relationship management systems
- Resolve client conflicts and service issues
Essential Skills
- Strong communication (written & verbal)
- Computer literacy and system navigation
- Problem-solving and conflict resolution
- Organizational and time management
- Professional telephone etiquette
Application Process
Qualified candidates may submit applications through the Western Cape Government’s official recruitment portal.
Important: No payment is required for any part of the recruitment process. Candidates are encouraged to report any suspicious requests to authorities.
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#Administration #Certificate #Customer Service #Education #Management