Exciting Career Opportunity: Admission Clerk at Life Cosmos Hospital

Life Cosmos Hospital in Mpumalanga is looking for a dedicated and hardworking individual to fill the role of Admission Clerk. Reporting to Admissions Supervisor, Petro Prodehl, the successful candidate will play a key role in ensuring the smooth and efficient operation of the hospital’s admissions department. This position offers the chance to become part of a professional team committed to maintaining high standards of service and quality in healthcare delivery.

Position Overview

As an Admission Clerk, your role will involve providing exceptional customer service to patients, visitors, medical staff, and other hospital personnel. You will ensure the accurate admission of all patients using the Impilo System, adhering to Life Healthcare’s protocols and procedures. In addition, you will be responsible for managing co-payments, private fees, and liaising with medical aid providers for authorization of admissions and pre-admissions.

Key duties and responsibilities include:

• Offering prompt and courteous service to all hospital stakeholders, including patients, doctors, visitors, and colleagues.
• Accurately admitting patients into the Impilo System and ensuring all necessary documentation is completed to a high standard.
• Managing the collection of co-payments and private fees and applying relevant funder rules concerning hospitalization (knowledge of funder benefits and co-payment protocols will be an advantage).
• Liaising with medical aids to secure authorization for patient admissions.
• Ensuring correct billing for Accident & Emergency (A&E) services and overseeing the release of accounts.
• Handling cash transactions in line with company protocols and maintaining high standards of cash management.
• Answering phone calls and addressing inquiries in accordance with Life Healthcare policies.
• Flexibility in working hours, including night shifts, weekends, and overtime, when required.

Requirements

To apply for this role, candidates must meet the following qualifications and skills:

• A Grade 12 qualification with computer proficiency (a skills test may be conducted).
• Strong customer service skills, with the ability to multitask and thrive under pressure.
• Familiarity with the Impilo System is a requirement.
• A strong, reliable work ethic, with a focus on accuracy and attention to detail.
• Experience in handling cash transactions (an ITC check will be performed).
• An understanding of the private healthcare industry and its key players would be beneficial.
• Knowledge of funder rules and procedures related to hospitalization is an advantage.
• Bilingual proficiency is a plus.

Competencies

The ideal candidate will demonstrate:

• Strong problem-solving skills, analytical thinking, and sound judgment.
• Resilience and the ability to maintain composure under pressure.
• Effective communication and presentation skills, both verbal and written.
• A proactive approach, with a strong drive and energy to achieve excellence.
• A customer-focused attitude, building strong relationships with patients and colleagues.
• Ethical conduct and organizational awareness in all interactions.

How to Apply

Interested candidates are encouraged to submit their applications by Thursday, February 13, 2025. Internal applicants should first discuss their application with their line manager. External candidates are also welcome to apply.

For further information, please contact Mmaosia Kgoele at [email protected].

Equal Opportunity Employer

Life Healthcare is an equal opportunity employer and values diversity in its workforce. Please note that only shortlisted candidates will be contacted. If you have not been contacted within two weeks of the closing date, please consider your application unsuccessful.

Become a part of a team that values professionalism and strives for excellence in healthcare. Apply today and take the next step in your career at Life Cosmos Hospital.