Exciting Opportunity for Service Advisor at Hyundai East Rand

Hyundai East Rand is seeking an experienced Service Advisor to join their team in Gauteng. This permanent role is designed for an individual who is dedicated to maximizing service sales while ensuring customer satisfaction remains at the forefront. The successful candidate will play a vital role in providing exceptional service to customers, fostering trust, and maintaining a positive brand image.

Key Responsibilities

As a Service Advisor, your core responsibilities will include:

• Maximizing Service Sales: Utilizing professional sales techniques to increase service sales while ensuring the highest level of customer satisfaction.
• Maintaining Security: Safeguarding all payments, ensuring cash taken is properly handled and recorded.
• Customer Confidence: Creating confidence in the Hyundai brand by performing services with knowledge, professionalism, and attention to detail.
• Customer Interactions: Engaging with customers courteously and efficiently, ensuring all their needs are met and their experience is seamless.
• Job Card Management: Recording and updating customer details, service history, and vehicle information accurately on job cards.
• Vehicle Inspection: Conducting a thorough physical inspection of vehicles with customers, noting damages and mileage during the inspection process.
• Ongoing Communication: Keeping clients informed throughout the day on the progress of their vehicle and ensuring follow-ups are completed promptly.
• Payment Verification: Ensuring that no vehicles are released without confirmed payment, and that all payment arrangements are discussed and confirmed before work begins.
• Legal Compliance: Ensuring all necessary CPA documentation is filled out and compliant with regulations.
• Quote Management: Strict adherence to company quoting policies and ensuring that all estimates are clear and correct before proceeding with work.
• Service Policies: Ensuring cash sale policies are followed, taking deposits where required, and making sure repair waiver forms are signed when needed.
• File Maintenance: Maintaining a thorough and up-to-date filing system, ensuring warranty job cards are provided to the Warranty Clerk daily and costings are done on time.
• Costing and Up-sell Communication: Accurately cost jobs and communicate upsell opportunities to the customer, ensuring proper authorizations are obtained.

Qualifications and Experience

To be considered for this role, candidates must have:

• Minimum Qualification: Matric or equivalent.
• Experience: 2-3 years of experience as a Service Advisor or in a similar customer service role within the automotive industry.
• Key Skills:
  • Strong customer service and communication skills.
  • Proven experience in a service advisory or sales environment.
  • Sound understanding of automotive services, including quoting, payments, and repair waivers.
  • Ability to manage multiple tasks and maintain attention to detail under pressure.

Skills and Personal Attributes

Candidates should possess:

• Excellent Communication: Ability to communicate effectively with customers and colleagues.
• Problem-Solving: Ability to address customer concerns, manage expectations, and offer solutions.
• Time Management: Efficiently manage tasks, ensuring timely service delivery and completion of paperwork.
• Sales-Oriented: Demonstrates a proactive approach to service sales and customer retention.
• Teamwork: Capable of working with the team to ensure a smooth and efficient service process.
• Professionalism: Maintain a professional appearance and attitude when dealing with customers.

Why Join Hyundai East Rand?

Hyundai East Rand offers a dynamic working environment and a supportive team culture. This is an excellent opportunity for someone looking to expand their experience in the automotive industry and take on a customer-facing role that demands a high level of responsibility and skill. If you are passionate about the automotive sector and are committed to delivering outstanding customer service, this is the role for you.

Apply Today: Deadline is 12 February 2025

Become a valued part of Hyundai East Rand’s team and help provide customers with top-tier service while advancing your career.