Fidelity Secure Drive Vehicle Tracking Quality Inspector

Location: Johannesburg
Reporting to: Technical Manager

Objective of the Role:
Fidelity Secure Drive is seeking a dedicated Fitment Quality Inspector to oversee the quality management and resolution of customer-related issues. The primary responsibility of the role is to ensure the highest standards of fitment and quality within the organization, maintaining customer satisfaction. The position plays a crucial part in safeguarding Fidelity Secure Drive’s reputation by resolving fitment-related concerns and delivering superior service, technology, and information to our clients and partners. Upholding our commitment to exceeding client expectations is a vital aspect of this role.

Key Responsibilities:

• Oversee and maintain all allocated resources, ensuring that vehicles, tools, stock, and uniforms meet the required standards.
• Ensure vehicle cleanliness, address traffic violations, and confirm roadworthiness.
• Safeguard tools and manage stock, conducting regular stock takes and addressing any discrepancies.
• Ensure uniforms comply with PSIRA guidelines and are clean and presentable.
• Provide on-the-job coaching and support to technicians when necessary.
• Address and resolve client complaints effectively, offering both onsite and remote support.
• Handle technical queries and assist with the installation of vehicle tracking systems and repairs.
• Ensure that fitments are completed to the highest standards, within designated timelines.
• Implement new fitment techniques in line with OEM fitment guidelines.
• Assist in technical evaluations and repairs.
• Ensure compliance with personal hygiene and company uniform standards as outlined by PSIRA.
• Familiarize yourself with company policies and adhere to them at all times.
• Pursue ongoing skill development and provide detailed feedback to internal stakeholders.

Required Qualifications and Experience:

• Matric (Grade 12) certificate.
• Valid Code B driver’s license.
• Clear criminal record.
• PSIRA Grade C certification.
• A trade test qualification in motor electrical electronics or a related field is preferred.
• Auto-electrical qualification is advantageous.
• A minimum of 6-10 years of experience in the installation of vehicle tracking systems.

Key Attributes:

• Action-oriented with a proactive approach.
• Strong fault-finding and problem-solving skills.
• High attention to detail and quality.
• Ability to work efficiently in a fast-paced environment.

Note:
Fidelity Services Group (Pty) Ltd values global fair practices and business ethics and is committed to the continuous development of human capital. We strongly encourage Historically Disadvantaged Candidates and Black Female Candidates to apply and contribute to our diverse team.

While preference is given to existing employees, all candidates are considered based on merit. If you do not hear from us within 10 working days of the closing date, kindly consider your application unsuccessful.

We reserve the right not to make an appointment for this position.