Floor Manager – Lead the Food & Beverage Operations at GrandWest

Job Reference: SI-20
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Location: Cape Town

GrandWest is looking for a Floor Manager to oversee the day-to-day operations of our Food & Beverage (F&B) outlets. This role involves managing staff, maintaining high service standards, ensuring profitability, and delivering excellent customer experiences. The Floor Manager will play a key role in implementing strategies for success, product enhancements, and operational efficiency within the F&B department.

Key Responsibilities:

F&B Plan Implementation:

• Align the development of objectives for F&B outlets based on unit strategy.
• Manage communication and achievement of F&B goals, ensuring all milestones are met.
• Analyze food and beverage product trends and conduct benchmarking against leading industry standards.
• Coordinate marketing and promotional efforts, ensuring alignment with BBBEE goals.

Shift Management:

• Oversee staff scheduling and ensure proper coverage during shifts.
• Conduct briefings, manage shift handovers, and ensure smooth floor operations.
• Be present on the floor during service, addressing customer requests, concerns, and complaints.
• Supervise stock control and manage equipment functionality according to SOPs.

Product Enhancement:

• Conduct competitor analysis and identify opportunities to enhance products.
• Work with F&B management to develop and implement new product ideas.
• Measure product performance and ROI, ensuring continuous improvement.

Standards & Governance:

• Ensure adherence to F&B standards and processes.
• Monitor compliance with health, safety, and environmental regulations.
• Conduct regular walkabouts to ensure all front and back-of-house areas meet operational standards.
• Foster a culture of waste management and ensure staff training on relevant policies.

People Management & Development:

• Lead, motivate, and develop a high-performing F&B team.
• Identify training needs, monitor employee engagement, and contribute to succession planning.
• Coach outlet managers to achieve KPIs and improve team performance.
• Manage employee relations and oversee compliance with labor policies.

Budget Management:

• Assist in preparing budget forecasts and control costs for F&B outlets.
• Oversee cost of sales, stock management, and procurement to minimize cost fluctuations.
• Participate in stock take activities and ensure accurate reporting.

Customer Relationship Management:

• Handle escalations and complaints, ensuring customer satisfaction.
• Frequently interact with guests, especially VIPs, ensuring their needs are met.
• Support VIP services for events and functions, and manage customer interactions effectively.

Reporting:

• Consolidate financial results, monitor staff productivity, and track absenteeism.
• Report on sales targets and remedial actions when targets are missed.
• Provide regular updates on operations to senior management.

Qualifications & Requirements:

• Education: 3-year Hotel School Diploma or equivalent National Qualification.
• Experience: 5-6 years in the F&B industry, with at least 2 years in a supervisory role.
• F&B experience in a casino environment is a plus.
• Skills: Knowledge of F&B costing, product knowledge, stock control, and operational management.
• Proficient in Micros/Opera and intermediate computer skills.
• Core Competencies: Problem-solving, decision-making, planning, and relationship development.

Why GrandWest?

• Join a leading entertainment destination in Cape Town and develop your career in hospitality.
• Contribute to the success of F&B operations and experience a dynamic, fast-paced work environment.
• Enjoy a market-related salary with opportunities for career growth and development.

Work Level: Junior
Job Type: Permanent
Salary: Market-related