ICT Professionals Wanted – Service Manager Position Available

The Department of the Premier, Western Cape Government, is looking for a dynamic and qualified Service Manager to lead and enhance the service management function between Centre for e-Innovation (Ce-I) and the Department of Agriculture. This is a permanent position based in Cape Town, Elsenburg, offering an exciting opportunity for ICT professionals with strong leadership and strategic planning skills.

Job Details

• Closing Date: March 24, 2025
• Reference Number: WCG250212-8
• Tracking Number: DOTP 21/2025
• Job Title: Service Manager – Economic, Governance & Administration
• Department: Department of the Premier
• Job Type: Permanent
• Location: Cape Town, Elsenburg, Western Cape, South Africa
• Enquiries: Mr. L Benting – (021) 483 8941

Role Overview

The selected candidate will be responsible for leading, developing, and managing ICT service delivery between Ce-I and the Department of Agriculture. The role requires strong technical expertise, strategic oversight, and stakeholder engagement to ensure effective service management and alignment with departmental objectives.

Minimum Requirements

• Educational Qualification:
  • A three-year tertiary qualification (National Diploma/B-Degree) in Information Technology.
• Experience:
  • A minimum of five years’ experience in ICT management.
  • At least three years in a managerial role.
• Preferred Qualifications & Additional Requirements:
  • Experience working with LAN and WAN technologies is highly recommended.

Key Responsibilities

• Leadership & Team Management:
  • Lead a team of professionals responsible for ICT service delivery.
  • Oversee service performance, issue resolution, and workflow efficiency.
• Strategic IT Planning & Development:
  • Guide the development of departmental IT plans, including capability mapping.
  • Manage and maintain the Applications Portfolio Management Strategy.
• Stakeholder Engagement & Strategic Alignment:
  • Collaborate with government departments and external stakeholders, particularly the Department of Agriculture.
  • Ensure ICT initiatives align with business needs, user requirements, and overall strategic objectives.
• ICT Infrastructure & Business Requirements Management:
  • Monitor and manage business analysis, ICT project objectives, and program implementation.
  • Coordinate business requirements for Broadband and Enterprise Network solutions within the Department of Agriculture.

Key Competencies & Skills

• Technical & Industry Knowledge:
  • In-depth understanding of Public Service Acts, policies, and regulations.
  • Expertise in ICT training, infrastructure, security, and technical standards.
• Project & Business Management:
  • Strong business and systems analysis capabilities.
  • Ability to develop, implement, and monitor ICT projects efficiently.
• Communication & Leadership:
  • Excellent verbal and written communication skills.
  • Skilled in report writing, presentation, and workshop facilitation.
• Negotiation & Conflict Resolution:
  • Ability to manage stakeholder expectations, resolve conflicts, and negotiate service agreements.
• Strategic Thinking & Planning:
  • Proven skills in strategic planning, coordination, and decision-making.

Salary & Benefits

• Annual Salary: R849,702 (Salary Level 11, all-inclusive package)
• Additional Benefits:
  • Medical assistance
  • Housing assistance
  • Pension fund contributions
  • Other service benefits as per government employment regulations

Application Process & Important Notes

• Selection Process:
  • Shortlisted candidates will be required to submit verification documents, undergo criminal record checks, and participate in interviews and competency assessments.
  • Practical assessments or proficiency tests may be required.
  • The selection process will adhere to Employment Equity (EE) guidelines.
• Reference Checks:
  • By applying, candidates consent to employment reference checks, including disciplinary records and previous employment history.
• Technical Support for Online Applications:
  • Available Monday to Friday, 08:00 – 16:00
  • Contact 0861 370 214 for assistance
• Application Deadline: Applications must be submitted before the closing date. Late applications will not be considered.

This position is a great opportunity for experienced ICT professionals looking to play a critical role in government service management and digital transformation. Apply today and contribute to the advancement of ICT service delivery in the Western Cape Government!