Location: eThekwini, KwaZulu-Natal, South Africa
Closing Date: February 21, 2025
Reference Number: ETH250206-1
Job Number: 53000214

A Principal Clerk position is available at the Regional Customer Care Centre within the Southern Area division of the Customer Services department at eThekwini Municipality. This permanent role falls under the Governance and International Relations Cluster and reports to the Supervisor (Customer Care).

Job Purpose:

The principal responsibility of the Principal Clerk is to deliver customer service and related administrative duties in line with the Batho Pele principles and the department’s vision. The role is pivotal in supporting the municipality’s services to its customers by providing efficient and professional assistance.

Key Responsibilities:

Customer Interaction: Handle customer inquiries, provide information, and address complaints concerning various municipal services.
Permit and Licensing Applications: Process applications for vending permits from street traders and business licenses for food handling, entertainment, and hawking as outlined in the Business Licensing Act.
Administrative Support: Perform general administrative tasks such as maintaining files, organizing literature, and ensuring that all relevant information is updated and easily accessible.
Transactional Management: Complete a daily register to track all transactions and ensure proper management of records.
Other Duties: Undertake any other related tasks as directed by the Supervisor (Customer Care) to ensure smooth operations within the department.

Competencies:

The ideal candidate will demonstrate the following competencies:

Attention to Detail: Ensuring accuracy and thoroughness in all tasks.
Ethics and Professionalism: Maintaining a high standard of conduct and integrity.
Organizational Awareness: Understanding and aligning with the department’s goals and operations.
Planning and Organizing: Ability to manage tasks effectively and efficiently.
Business Processes: Familiarity with the processes that drive the municipal services.
Technology Proficiency: Comfortable using technology to carry out duties.
Interpersonal Skills: Ability to work well with colleagues and customers alike.
Communication Skills: Clear and effective communication with both internal and external stakeholders.
Client Orientation: A focus on customer satisfaction and responsiveness.
Action-Oriented: Proactive in addressing tasks and resolving issues.
Resilience: Able to adapt to changing demands and stay motivated under pressure.
Change Readiness: Willingness to embrace changes and new processes within the organization.

Essential Requirements:

Educational Requirements: A minimum of Grade 12 (NQF Level 4) or an equivalent qualification.
Experience: At least 2 years of relevant experience in an administrative or customer service role.
Skills: Strong computer literacy.

Preferred Requirements:

Qualifications: Grade 12 (NQF Level 4) plus an Administrative Certificate.
Experience: A minimum of 3 years relevant experience in a similar field is preferred.

Additional Benefits:

Housing Subsidy
Leave Entitlement
Medical Aid
Pension Fund
13th Cheque

Remuneration:

The annual salary for this position ranges from R218,077.44 to R283,086.84, depending on experience and qualifications.

For more information or to apply, please contact Lily Tandabantu at 0313227701.

This is an excellent opportunity for a dedicated and professional individual with administrative and customer service experience to contribute to the smooth operation of the eThekwini Municipality. If you’re passionate about helping others and ensuring high-quality service, this role could be a perfect fit for you.

Applications must be submitted by February 21, 2025.

Job Vacancy: Principal Clerk at eThekwini Municipality, KwaZulu-Natal, South Africa