Join eThekwini Municipality’s Debt Management Team as a Senior Supervisor

eThekwini Municipality is excited to announce a career opportunity for a Senior Supervisor within the Debt Management department, based in Durban, KwaZulu-Natal. This permanent, full-time role offers an excellent opportunity for a skilled individual to contribute to the efficient recovery of outstanding water debt within the municipality.

Key Responsibilities:

The Senior Supervisor will be responsible for overseeing and controlling all aspects related to water debt recovery. The core responsibilities include:

• Supervising subordinates and field staff, ensuring adherence to council policies.
• Managing stores to ensure accurate records and maintaining optimal stock levels.
• Ensuring that the technical functions of flow limiters are in line with council policies.
• Addressing customer queries and complaints promptly, following the Batho Pele principles.
• Supervising the disconnections and reconnections of water services and overseeing plumbing contractors.
• Monitoring and supervising all technical functions within the department.

Skills and Competencies Required:

• Excellent planning and organizing skills.
• Strong problem-solving abilities.
• Data processing and analysis proficiency.
• Ability to engage in effective interpersonal relationships.
• Client and customer-focused with strong coaching and mentoring skills.
• Familiarity with business processes and direction setting.

Essential Requirements:

• Grade 12 (NQF Level 4) or equivalent qualification.
• An Administrative certificate or a relevant qualification.
• 2 years of relevant experience in a supervisory role.
• Computer literacy is essential.
• A valid motor vehicle driving license.

Preferred Requirements:

• A Diploma (NQF Level 6) in administration or a related field.
• 3 years of relevant experience in debt management or customer services.

Job Benefits:

• Housing subsidy
• Leave and medical aid
• Pension fund
• 13th cheque at year-end
• Competitive salary ranging from R276,454.32 to R358,839.60 per annum

How to Apply:

For more information or to apply for this exciting career opportunity, please contact Human Capital at 031 311 8556.

The closing date for applications is February 21, 2025. Don’t miss your chance to be part of a dynamic team at eThekwini Municipality!

This role is designed for an individual who is passionate about managing and recovering water debt, overseeing technical functions, and ensuring top-tier customer service delivery. If you are looking to join an organization that values leadership, efficiency, and community service, this is the perfect role for you.