Join Transnet as an IT Support Analyst – Apply Now!

Transnet Freight Rail is looking for a skilled IT Support Analyst to provide essential technical support and maintenance for information technology systems across its operations in Isando, Gauteng. This non-permanent role requires an experienced professional who can diagnose, repair, and optimize IT equipment to ensure seamless business operations.

Key Responsibilities:

The IT Support Analyst will be responsible for maintaining uptime, security, and efficiency across Transnet’s ICT infrastructure. Key duties include:

1. IT Infrastructure Maintenance & Troubleshooting

• Ensure network, internet, and mail connectivity remain operational.
• Troubleshoot hardware and software issues for users.
• Provide basic server configurations and support for file sharing, printers, and other IT resources.
• Implement ICT security measures and best practices.
• Assist in backup management for user devices, including laptops, tablets, and mobile phones.

2. End-User Technical Support

• Serve as the primary point of contact for IT-related issues.
• Provide technical assistance for software applications used in business operations.
• Oversee repair and replacement of ICT equipment to reduce downtime.
• Perform quality assurance testing on new software and hardware.
• Share ICT tips and system downtime updates with end-users.

3. Hardware & Software Management

• Support printers, video conferencing systems, and multimedia equipment.
• Configure and maintain projectors, microphones, teleconferencing devices, and digital signage systems.
• Manage software licenses and hardware inventories.
• Ensure adequate stock of printer cartridges and IT supplies.

4. Networking & Remote Access Support

• Maintain LAN, WAN, WiFi, and mobile network (3G, APN) connections.
• Support remote access for mobile devices and tablets.
• Manage external IT service providers handling outsourced functions such as printers, networks, and audiovisual systems.

5. Project Management & Compliance

• Execute minor ICT projects for business units.
• Monitor and control third-party IT staff working on-site.
• Maintain compliance with governance and risk management policies.

Minimum Qualifications & Experience:

• National Diploma or Advanced Diploma (NQF 6/7) in Information Systems, Computer Science, or related fields.
• A+ and N+ Certifications (Required).
• 5+ years’ experience in desktop support (Lenovo, HP, Dell, Acer, Asus).
• ITIL Foundation Certification (Advantageous).
• Valid Driver’s License (Code 08) & Own Transport (Preferred).
• Ability to travel within South Africa and neighboring countries if required.

Key Competencies & Skills:

✅ Technical Proficiency – Strong knowledge of hardware/software maintenance, troubleshooting, and multi-device support.
✅ Strategic Thinking – Ability to align IT solutions with business objectives.
✅ Problem-Solving – Strong analytical skills to diagnose and resolve IT issues efficiently.
✅ Communication & Collaboration – Ability to effectively interact with stakeholders, vendors, and team members.
✅ Project Execution – Experience in managing and implementing IT-related projects.
✅ Governance & Risk Management – Understanding of corporate compliance and best IT security practices.

Application Details:

📌 Closing Date: 28 February 2025
📌 Reference Number: req2689
📌 Location: Isando, Gauteng
📌 Employment Type: Non-Permanent

If you are a motivated IT professional seeking a challenging role within one of South Africa’s leading freight transport companies, apply now and become part of Transnet’s dynamic ICT team!