Lead Business Support Jobs

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  • Full Time
  • Johannesburg, South Africa

Road Accident Fund

Lead Business Support Position

Company Overview

The Road Accident Fund is a government-mandated insurance provider offering coverage for personal injury claims resulting from road accidents in South Africa. (Excludes property damage claims)

Position Details

Employment Type: Full Time
Education Requirements: Bachelor’s Degree/Advanced Diploma in IT (National Certificate or Higher National Certificate considered)
Experience Needed: 5-7 years in ICT support environment (2 years supervisory experience)
Location: Johannesburg, Gauteng
Department: Information Technology

Important Notice: Never make payments for any recruitment processes. Report suspicious requests immediately.

Key Responsibilities

Service Management

  • Oversee IT incident resolution and service requests
  • Maintain service level agreements with stakeholders
  • Conduct user training on technology systems

Technical Operations

  • Implement ITIL-based support processes
  • Manage regional ICT assets and risk register
  • Coordinate technical evaluations and procurement

Leadership Functions

  • Supervise support technicians
  • Prepare operational reports and budgets
  • Address audit findings and compliance requirements

Required Credentials

  • ITIL Foundation V3 (or higher) certification
  • Proven experience in service desk management
  • Strong problem-solving and communication skills

Application Process

Qualified candidates should submit applications through the Road Accident Fund careers portal. Only official RAF application channels should be used.

The Road Accident Fund promotes employment equity. Candidates from designated groups will receive priority consideration in accordance with organizational policies.

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