City of Ekurhuleni
Manager: Call Centre
Position Type: Full Time
Required Qualification: Bachelor’s Degree (NQF Level 7)
Experience Required: 3-5 years in similar role
Location: Gauteng
Department: Customer Care
About Our Organization
The City of Ekurhuleni Metropolitan Municipality serves as the local government for Gauteng’s East Rand region. Committed to being a “place of peace,” we deliver essential services to our growing suburban community.
Key Requirements
- Business degree or equivalent qualification
- Proven experience in call center operations
- Expertise in process optimization and workflow management
- Strong skills in performance analysis and root cause identification
- Proficiency in workforce planning and service level agreements
Primary Responsibilities
- Oversee non-emergency call center operations
- Implement service standards and performance metrics
- Develop strategic solutions for service improvement
- Manage team performance and operational budgets
- Ensure compliance with municipal regulations
- Enhance customer service through process innovation
Application Process
Qualified candidates are invited to submit applications through the official City of Ekurhuleni careers portal.
Note: We recommend using our free CV builder to create application materials.
Was this helpful?
0 / 0
#Call Centre #Careers #City of Ekurhuleni #Compliance #Customer Care #Customer Service #Gauteng #Management