Manager: Service Delivery Jobs

Manager: Service Delivery

Company Overview

The Road Accident Fund is a statutory insurer providing compulsory cover to all South African motorists for injuries or deaths resulting from road accidents. We operate under government mandate to support citizens through specialized insurance services.

Position Details

• Employment Type: Full Time
• Education Requirements: Bachelor’s Degree/Advanced Diploma in IT (Postgraduate preferred)
• Experience Needed: 6-8 years in IT service delivery (2+ years supervisory experience)
• Location: Centurion, Gauteng
• Certification: ITIL V3 Foundation or higher required

Key Responsibilities

Customer Service Management

• Facilitate IT-user community relations and service continuity
• Manage IT issue resolution within SLA targets
• Conduct service level management meetings

Technology Operations

• Implement compliant IT infrastructure across RAF offices
• Develop cost-effective tech solutions for business improvement
• Manage software updates and cybersecurity measures

Strategic Leadership

• Oversee IT budgeting and expenditure management
• Develop operational policies and reporting systems
• Lead team performance management and development

Vendor Relations

• Evaluate third-party service providers
• Manage technical procurement processes

Required Competencies

• Proven IT service delivery management experience
• Strong grasp of ITIL framework implementation
• Budget management and financial reporting skills
• Excellent stakeholder engagement abilities

Application Process

Qualified candidates are invited to submit applications through the Road Accident Fund careers portal. Applications must include detailed CV and certified qualifications.

We promote workplace equity and encourage applications reflecting SA’s diversity. Only shortlisted candidates will be contacted.