Officer: Claims Investigation Jobs

Officer: Claims Investigation

Company Overview:
The Road Accident Fund (RAF) is a government-mandated insurer providing cover for liability from traffic collisions in South Africa. We focus on personal injury claims while excluding property damage liabilities.

Position Type: Contract
Location: Johannesburg, Gauteng
Experience: 3+ years
Education: Bachelor’s Degree/Advanced Diploma/Higher National Certificate (NQF 7)
Field: Insurance

Key Responsibilities:

Claims Investigation & Assessment:

• Conduct field investigations: Interview drivers/witnesses, collect statements, and gather accident reports
• Create detailed accident scene sketches and photographic evidence
• Verify claimant information through official databases (Natis/Cross Check)
• Identify potential fraud cases and escalate to relevant departments
• Provide court testimony for fraud-related cases

Administrative Duties:

• Validate employment records, tax documents, and claimant identities
• Verify accident vehicle ownership and liability details
• Assess loss of earnings claims
• Prepare regular progress reports

Document Management:

• Maintain secure filing systems for easy document retrieval
• Ensure confidential handling of sensitive records

Stakeholder Engagement:

• Advise claimants and employers on claims processes
• Resolve investigation-related queries

Requirements:

• Valid driver’s license (essential)
• 3 years’ experience in insurance investigations
• Investigation training certification (advantageous)
• Fraud examination certification (preferred)

Application Process:

Qualified candidates may apply through the Road Accident Fund careers portal.

Note: The RAF prohibits any request for payment during recruitment processes. Candidates will never be asked to pay for assessments, training, or job placement.