homechoice is a premier homeware retailer in South Africa, with over four decades of experience helping customers design their dream homes. Known for our extensive range of affordable, quality products, we aim to elevate the concept of home living. As part of our commitment to operational excellence, we are looking for dedicated individuals to support our Distribution Centre (DC) operations, ensuring a seamless experience that fosters customer satisfaction and stock integrity.

Key Responsibilities

This role encompasses various duties that revolve around system transactions, stock control, and administration. Here’s a brief overview of what you will be doing:

System Transactions & Stock Control

  • Open let-down transactions promptly, within one hour of stock reservation in bulk.
  • Support DC KPAs by managing reserved stock effectively, adhering to target thresholds:
    • Raise the Bar: 15%
    • WOW our customer: 5%
  • Conduct daily push-up transactions to manage pickface aging and optimize the use of full pallet pickfaces.
  • Ensure the integrity of slotting by maintaining the designated location/SKU relationship.
  • Timely and accurate replenishment of all slotted areas.
  • Maintain a single SKU in all full pallet pickfaces at all times.
  • Accurately process all system adjustments post Management sign-off.
  • Handle ad hoc transaction requests within one hour of receipt.
  • Clear the returns putaway area in line with operational demands.
  • Communicate and assign all open transactions to QWIX for operational execution.
  • Monitor open transaction aging and escalate transactions older than 24 hours to the relevant HOD in Operations.
  • Provide support for any additional operational requirements as needed.

Administration & Reconciliation

  • Reconcile physical executions of transactions against system records to ensure accurate stock movement.
  • Maintain meticulous records and files of all adjustments and posted stock counts.
  • Ensure proper documentation and filing of all ad hoc system requests.

Health and Safety

  • Adhere to all Occupational Health and Safety standards and protocols in the DC.

Qualifications & Requirements

To qualify for this role, you need to meet the following criteria:

  • Grade 12 / Matric / NQF 4 (minimum requirement).
  • 3–5 years of clerical experience within a Distribution Centre environment.
  • A minimum of 2 years of administrative experience.
  • Proficiency in MS Excel, Word, and Outlook.
  • Experience with accurate processing of stock transactions in a WMS or similar system.
  • Ability to handle high transaction volumes with precision.
  • Understanding of stock control and loss prevention principles.
  • Ability to strictly follow returns and authorization procedures.
  • Strong sense of accountability, especially when dealing with high-value goods.
  • Must be medically fit for the physical demands of a DC environment.
  • Reliable transportation to the Blackheath Distribution Centre, accommodating operational shifts, including weekends and holidays.
  • Clear criminal and credit record.

What We Love About You

We appreciate team members who exhibit the following traits:

  • Attention to detail, taking pride in accuracy.
  • Understanding that stock integrity influences customer experience.
  • Organized, disciplined, and process-oriented approach to work.
  • Ability to remain calm and focused under pressure.
  • Ownership of tasks, with consistent follow-through.
  • Honesty and integrity in handling company stock.
  • Ability to communicate clearly and collaborate effectively within a team.
  • A positive and proactive attitude in a busy DC environment.

Core Values and Behaviors

At homechoice, we value certain behaviors that contribute to our success:

  • Wow My Customer
    • Empathize with our customers.
    • Deliver on our commitments.
    • Provide insights that lead to effective solutions.
  • Treat the Business as My Own
    • Take complete accountability for decisions.
    • Show curiosity, creativity, and explore new opportunities.
    • Execute tasks right and timely.
  • Play as a Team
    • Be of help to colleagues.
    • Foster inclusivity.
    • Find enjoyment in our work.

Conclusion

If you are passionate about operational excellence and ready to contribute to a leading retailer’s success story, then this is the role for you. With a strong focus on customer satisfaction and stock integrity, homechoice offers a stimulating work environment for those eager to make an impact.