Senior Customer Care Officer Jobs

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  • Full Time
  • Durban, South Africa

eThekwini Municipality

eThekwini Municipality Career Opportunity

Position: Senior Customer Care Officer

About Our Organization

eThekwini Metropolitan Municipality, located in Durban, KwaZulu-Natal, is South Africa’s third-largest city and home to 3.4 million residents. As a leading municipal authority, we’re recognized for delivering world-class services and maintaining Africa’s busiest port.

Position Details

Employment Type: Full-Time Permanent
Location: Durban, KwaZulu-Natal
Experience Required: 4-5 years in customer service
Education: National Diploma/Bachelor’s Degree in Administration (NQF 6/7)

Core Responsibilities

  • Manage daily operations of municipal service centers
  • Supervise staff across multiple satellite locations
  • Develop and monitor annual budgets and expenditure
  • Handle stakeholder communications and public inquiries
  • Address staff performance and workplace matters
  • Implement service delivery improvements

Required Qualifications

  • National Diploma in Administration (NQF Level 6)
  • Valid South African driver’s license
  • 4+ years’ customer service experience
  • Proficiency in MS Office applications

Preferred Qualifications

  • Bachelor’s Degree in Administration (NQF Level 7)
  • 5+ years’ supervisory experience

Application Process

Qualified candidates are invited to submit applications through the official eThekwini Municipality careers portal.

Note: eThekwini Municipality does not charge any fees during the recruitment process. Report suspicious requests to municipal authorities.

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