Senior Desktop Support Engineer – Cape Town Jobs

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  • Full Time
  • Cape Town, South Africa

South African National Biodiversity Institute

Senior Desktop Support Engineer – Cape Town

Company Overview:
The South African National Biodiversity Institute conducts vital research and manages biodiversity resources through science-based information dissemination.

Key Details:

  • Employment Type: Full-Time Position
  • Education Requirement: Bachelor’s Degree in IT/Computer Science (NQF 7)
  • Preferred Qualification: Honours Degree (NQF 8 Advantageous)
  • Experience: Minimum 5 Years in Desktop Support
  • Location: Cape Town, Western Cape
  • Field: Information & Communication Technology

Important: No payments required for recruitment processes. Contact company representatives directly for verification.

Core Responsibilities:

  • Provide technical support for desktops, laptops, mobile devices, and office equipment
  • Optimize desktop infrastructure performance and recommend efficiency improvements
  • Troubleshoot hardware/software issues for onsite and remote workers
  • Manage technical support operations for regional offices
  • Maintain documentation of system configurations and solutions

Essential Requirements:

  • Proven expertise in remote connection technologies
  • Advanced troubleshooting skills for Windows/MacOS environments
  • Mobile Device Management (MDM) experience
  • Valid driver’s license with 1+ year driving experience
  • Strong communication skills for technical reporting
  • Proficiency in Microsoft Office Suite and collaboration tools

Application Process:

Qualified candidates should submit applications through the SANBI online recruitment portal. Positions open until filled – early applications recommended.

Equal Opportunity Employer Committed to Workplace Diversity

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