Senior Manager: Complaints & Investigations Jobs

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  • Full Time
  • Johannesburg, South Africa

City of Johannesburg

Senior Manager: Complaints & Investigations

Organization Overview

The City of Johannesburg Metropolitan Municipality serves as Gauteng Province’s economic hub and Africa’s most advanced commercial center. We operate world-class infrastructure systems while maintaining a unique African identity.

Position Details

  • Employment Type: Full Time
  • Education Requirements:
    – Bachelor’s Degree in Law (NQF 7)
    – LLB Postgraduate Qualification
    – Master’s Degree (advantageous)
  • Experience Needed: 7-9 years in complaints resolution (5 years managerial experience)
  • Location: Johannesburg, Gauteng
  • Department: Legal & Compliance

Important: Never pay any fees for recruitment processes. Contact authorities if uncertain about any request.

Core Requirements

  • Certification in conflict resolution/mediation (preferred)
  • Proven leadership in managing investigative teams
  • Experience handling sensitive high-profile cases
  • Strategic planning and policy development expertise
  • Strong stakeholder engagement capabilities
  • Data-driven decision making skills

Key Responsibilities

  • Lead complaint resolution processes and investigations
  • Manage team performance and professional development
  • Oversee operational workflow and case prioritization
  • Develop compliance policies and improvement strategies
  • Coordinate interdepartmental collaboration
  • Prepare executive reports and analysis
  • Manage departmental budgets and resources

Application Process

Qualified candidates should submit applications through the City of Johannesburg careers portal at share-eu1.hsforms.com

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