Service Advisor Position at Hyundai Bloemfontein (Permanent Role)

Hyundai Bloemfontein is looking for a dedicated Service Advisor to join their team on a permanent basis. This role offers an exciting opportunity to work in the automotive industry while focusing on maximizing service sales and maintaining exceptional customer satisfaction. The Service Advisor will play a key role in ensuring the smooth operation of the service department, by providing expert customer service, handling vehicle repairs, and facilitating effective communication throughout the service process.

Key Responsibilities

• Maximizing Service Sales: Utilize professional sales techniques to increase service sales, ensuring customers are offered the best solutions for their needs.
• Customer Confidence: Build and maintain customer trust in the Hyundai brand by delivering knowledgeable and professional service, ensuring high levels of customer satisfaction.
• Accurate Record-Keeping: Maintain accurate records of customer details, job requirements, service history, and vehicle information via job cards.
• Vehicle Inspection: Conduct a physical inspection of the vehicle alongside the customer, noting any damages and the vehicle’s mileage.
• Customer Communication: Perform daily follow-ups with customers and provide consistent updates regarding the status of their vehicle throughout the day.
• Payment Verification: Ensure jobs are not released without verified payment and ensure payment arrangements are confirmed before starting the work.
• Legal Compliance: Ensure all CPA documentation is completed in compliance with the law.
• Quotation and Costing: Adhere to the company’s quoting policy, confirm payment arrangements before commencing work, and ensure costings are accurate according to the costing matrix. Secure authorization for any additional work required.
• Cash Sales Management: Handle cash sales in accordance with company policies, ensuring that deposits of no less than 50% are taken for jobs exceeding R5,000. Ensure that repair waiver forms are signed and filed correctly.
• Work-in-Progress Reporting: Keep track of vehicles on the work-in-progress report and ensure all costings, including labor hours, are updated daily. Communicate upsell opportunities to the customer with proper authorization.

Qualifications and Experience

• Experience: A minimum of 2-3 years of experience in a similar service advisor or customer-facing role, preferably in the automotive industry.
• Educational Requirements: A Matric certificate or equivalent qualification.
• Skills: Strong communication and interpersonal skills, with a focus on customer service excellence. Ability to manage multiple tasks and work under pressure while maintaining attention to detail.

Personal Attributes

The successful candidate will possess:

• Strong organizational skills with the ability to prioritize and manage time effectively.
• A customer-focused approach, ensuring that all clients receive the highest level of service.
• Professionalism, integrity, and resilience, with the ability to handle difficult situations calmly and efficiently.
• Energetic and self-motivated, with a strong focus on achieving targets and improving service standards.

Please note: Preference will be given to non-equity candidates in line with Hyundai’s transformation goals.

Why Apply?

If you are passionate about customer service and the automotive industry, this is a fantastic opportunity to grow your career with a reputable brand. Hyundai Bloemfontein offers a dynamic work environment where you can showcase your skills and contribute to the ongoing success of the service department.

Application Deadline: 17 February 2025
Reference Number: MOT250210-5

Interested candidates are encouraged to apply now for the chance to join a leading team at Hyundai Bloemfontein.