The South African Revenue Service (SARS)
Service Consultant (Beginner) (10321)
Company Overview
The South African Revenue Service (SARS) is South Africa’s national tax authority responsible for administering tax administration laws and customs regulations. Our mandate includes collecting taxes, facilitating trade, and ensuring compliance through efficient service delivery.
Position Details
Employment Type: Full Time
Required Qualification: Higher National Certificate in Taxation/Accounting/Finance (NQF Level 6+)
Experience Needed: Minimum 2 years in Customer Service
Locations: Bellville, Cape Town, George, Paarl (Western Cape)
Fields: Customer Service, Finance/Accounting
Role Purpose
Manage tax-related service requests through multiple communication channels while ensuring compliance with SARS policies. Key responsibilities include:
- Resolving tax queries across 1-2 interaction channels
- Maintaining taxpayer records and registration processes
- Processing documentation and supporting compliance initiatives
- Conducting basic taxpayer education
Requirements
Essential Qualifications:
- National Diploma/Advanced Certificate in relevant field
- Basic understanding of tax types (PIT, CGT, Estate Duty, etc.)
Experience Criteria:
- 2+ years proven customer service experience
- Candidates aged 18-35 years preferred
Key Responsibilities
- Handle scripted service interactions via multiple channels
- Update taxpayer profiles and manage registration processes
- Address basic compliance issues and documentation
- Support debt collection and returns management processes
Application Process
Qualified candidates should submit applications through the SARS careers portal.
Career Tip: Create and maintain an updated CV using freely available templates.
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