Service Desk Agent (Midrand) Jobs

0
0
0

  • Full Time
  • Midrand, Gauteng, South Africa

Civil Aviation Authority (SACAA)

 

Service Desk Agent Position

South African Civil Aviation Authority (SACAA) – Midrand, Gauteng

Position Type: Full Time
Required Qualification: National Certificate
Experience Required: 2+ years
Department: Information Technology

Important: SACAA does not charge any fees during the recruitment process. Report suspicious requests to our contacts.

Position Overview

Provide first-line technical support and deliver exceptional IT service to SACAA staff. Manage helpdesk operations, resolve technical issues, and contribute to continuous service improvement.

Key Responsibilities

Technical Support:

  • Manage incoming support requests via multiple channels
  • Troubleshoot hardware, software, and network issues
  • Escalate complex issues to appropriate teams
  • Monitor service desk performance metrics

Operations Management:

  • Maintain IT equipment inventory
  • Implement security protocols and threat monitoring
  • Support IT project implementations

Customer Service:

  • Maintain client communication regarding issue resolution
  • Conduct customer satisfaction surveys
  • Manage user expectations effectively

Requirements

Minimum Qualifications:

  • National Higher Certificate in ICT or equivalent

Preferred Qualifications:

  • National Diploma in IT
  • ITIL Foundation Certification
  • A+ or N+ Certification

Experience:

  • 2 years in IT Service Desk or Administration roles

Application Process

Qualified candidates should apply through the SACAA official recruitment portal. Only shortlisted applicants will be contacted for interviews.

Build your CV freely using our template service. No registration required.

 

Apply Now CV Builder

Was this helpful?

0 / 0