City of Ekurhuleni
About Us:
We are a Gauteng-based metropolitan municipality providing local governance to the East Rand region. Our name “Ekurhuleni” reflects our vision as a “place of peace” serving communities across Greater Johannesburg.
Key Details:
- Employment Type: Full Time
- Minimum Education: Matric/NQF Level 4
- Experience Required: 2+ years in call center/customer service supervision
- Location: Gauteng Province
- Department: Customer Care Operations
Essential Requirements:
- National Call Centre Management Certificate (1+ year program)
- Proven track record in team supervision
- Computer proficiency (minimum 30 WPM typing speed)
- Clear criminal record
Role Responsibilities:
- Oversee daily call center operations and staff performance
- Develop performance reports and operational targets
- Manage workflow escalations and priority queries
- Coordinate staff training programs
- Maintain effective resource allocation
- Facilitate inter-departmental communications
Application Process:
Qualified candidates may submit applications through the official City of Ekurhuleni careers portal.
Note: We never request payment for recruitment processes. Candidates are encouraged to prepare their professional CVs using available free templates.
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